MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

MB-910: Microsoft Dynamics 365 Fundamentals (CRM) Certification Training

Looking to start a career in Microsoft Dynamics 365 or strengthen your CRM expertise? The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification is the perfect entry point for IT professionals, business users, and consultants who want to understand the core customer engagement apps and how they drive business success.

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About MB-910 Certification

The MB-910 certification validates your foundational knowledge of Microsoft Dynamics 365 customer engagement applications. It focuses on how Dynamics 365 apps for Sales, Marketing, Customer Service, and Field Service help organizations manage customer relationships and deliver exceptional service.

Through this certification, you demonstrate that you understand:

• The business value of Dynamics 365 CRM apps

• Core capabilities and standard processes in each app

• Integration with Microsoft Power Platform and other Microsoft solutions

• Basic concepts of cloud computing, security, and compliance related to Dynamics 365

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How to Study and Clear MB-910 Certification

Passing the MB-910 exam requires a strong understanding of both functional and conceptual topics. Here’s how to prepare effectively:

✅ Understand Exam Objectives: Start with the official Microsoft exam guide to know exactly what skills are measured.

✅ Explore Dynamics 365 CRM Apps: Gain hands-on experience with modules like Sales, Marketing, Customer Service, and Field Service. Understand how each module supports business processes and customer engagement.

✅ Use Microsoft Learn Paths: Utilize Microsoft Learn’s free, self-paced modules designed specifically for MB-910. These help you reinforce concepts with practical examples.

✅ Take Practice Tests: Regularly attempt practice questions to identify your weak areas and get comfortable with the exam format.

✅ Follow a Structured Training Plan: Enrolling in a structured training program like Ally Tech’s ensures that you stay on track, cover all topics in detail, and receive expert guidance.

Official Microsoft Certification Link

👉 Microsoft MB-910 Certification Page

 

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How Ally Tech Helps You Succeed

At Ally Tech Services, we understand what it takes to clear the MB-910 exam confidently and build real-world CRM skills. Our certification training is designed to provide not just exam preparation but also practical expertise that will benefit you in real projects.

💡 Key Highlights of Our Training

⭐ Complete Coverage of Exam Objectives
Our course is carefully mapped to Microsoft’s official MB-910 skills outline. You’ll learn everything you need — from the core capabilities of each CRM app to integration and analytics.

⭐ Microsoft-Certified Trainers
Learn from industry experts and certified professionals who bring real project insights and best practices to the classroom.

⭐ Hands-on Labs & Practical Exercises
Access real Dynamics 365 environments to practice workflows, dashboards, sales pipelines, and more. Gain confidence to apply your learning in real business scenarios.

⭐ Updated Study Materials & Practice Exams
Get detailed study notes, curated presentation slides, module-wise quizzes, and full-length mock tests to ensure you’re fully prepared for the exam.

⭐ Flexible Learning Modes
Choose between online live training and classroom sessions based on your schedule and learning preference.

⭐ Placement & Career Support
We provide resume guidance, interview preparation, and placement assistance to help you leverage your certification and advance your career.

 

📘 MB-910: Microsoft Dynamics 365 Fundamentals (CRM) — Detailed Course Content

🟢 Module 1: Introduction to Microsoft Dynamics 365 CRM

• Overview of Dynamics 365 and its role in business transformation

• Understanding the Dynamics 365 ecosystem

• Key benefits and business value of CRM applications

• High-level architecture of Dynamics 365

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🟠 Module 2: Dynamics 365 Marketing

• Core features and capabilities of Dynamics 365 Marketing

• Customer journey creation and management

• Lead generation and qualification

• Event management and email marketing automation

• Segmentation and marketing insights

• Integration with other Dynamics 365 apps

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🔵 Module 3: Dynamics 365 Sales

• Sales lifecycle and automation processes

• Lead and opportunity management

• Quotes, orders, and product catalog management

• Sales forecasting and pipeline management

• Goal tracking and analytics

• Relationship management and LinkedIn Sales Navigator integration

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🟡 Module 4: Dynamics 365 Customer Service

• Case management and service request handling

• Knowledge base and self-service portals

• Service Level Agreements (SLAs) and entitlements

• Omnichannel capabilities and communication options

• Insights and analytics for customer service

• Integrating virtual agents and AI-driven service features

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🟣 Module 5: Dynamics 365 Field Service

• Work order management and resource scheduling

• Inventory and asset management

• Connected Field Service using IoT

• Preventive and predictive maintenance

• Mobile workforce enablement

• Customer communication and service agreements

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🟤 Module 6: Power Platform and Dynamics 365 CRM Integration

• Overview of Microsoft Power Platform components (Power Apps, Power Automate, Power BI, Power Virtual Agents)

• Using Power Platform to extend and automate CRM processes

• Common Data Service (Dataverse) basics

• Building simple apps and workflows for CRM scenarios

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⚪ Module 7: Reporting, Analytics, and AI

• Introduction to embedded Power BI dashboards in Dynamics 365 CRM

• Generating insights from CRM data

• Using AI tools like Sales Insights and Customer Service Insights

• Predictive scoring and sentiment analysis

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🔺 Module 8: Security, Compliance, and Privacy

• Role-based security model and business unit hierarchy

• Field-level and record-level security

• Data governance and compliance requirements

• GDPR and privacy considerations

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🟧 Module 9: Licensing, Deployment, and Release Management

• Overview of Dynamics 365 licensing options for CRM apps

• Deployment models and cloud service concepts

• Updates and release wave management

• Cost considerations and subscription planning

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🔹 Module 10: Exam Preparation & Mock Tests

• Deep dive into official MB-910 exam objectives and structure

• Key focus areas and common pitfalls

• Practice questions and quizzes for each module

• Full-length mock exams to assess readiness

• Tips and strategies for exam success

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💼 Hands-on Practice & Labs

Alongside theoretical learning, students will work on:

• Configuring a trial Dynamics 365 CRM environment

• Creating a customer journey in Marketing

• Managing opportunities and sales pipelines

• Handling cases and knowledge articles in Customer Service

• Creating work orders and schedules in Field Service

• Automating a basic workflow using Power Automate

• Building a dashboard using Power BI

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⭐ Why Ally Tech for MB-910?

• Microsoft-certified trainers with hands-on project experience

• Practical labs to build real-world CRM skills

• Updated study materials, mock tests, and continuous guidance

• Placement support and resume/interview preparation